Product Q&A

Note: Since there are more FAQ's, you can find the correspon

ding content directly by searching the product name, such as "Runner Pro FAQ's".

 

Runner Diver FAQ's

Q1: How can I delete songs from my Nank(Naenka) Runner Diver headset?

A: Just connect the headset to your computer, read the U disk and delete the corresponding songs in the folder.

Q2: How do I position charger of two version of Runner Pro and Runner Diver?

A: Runner Diver compatible with old version charging cables.
About Runner Pro, the old version of the charging cable has a rectangular magnetic port (four magnetic points side by side) ,and the new version has a square magnetic port. You just need to check the type of charging port of your Runner Pro.

Q3: How the management of MP3 files is done in Runner Diver?

A: Regarding downloading songs, please connect the original charging cable to the computer and the headset separately. The computer will show a pop-up window and read the USB stick, then you can copy the songs from the computer to the USB stick to complete the song download (please make sure the files are in MP3 format).

Q4: Do you must need to connect headphones to a PC?

A: Yes, the headphones need to be connected to a computer in order to download songs.

Q5: Does MP3 player remembers last stop position after headphones were switched off?

A: The headset will remember where to stop after the headset is turned off or switched mode.

Q6: Can it be used for audiobooks?

A: Bluetooth mode can be used for audiobooks, MP3 mode only supports AV,FLAC,APE,MP3,WMA mode for audiobooks.

Q7: Do you offer any IPX9 or greater headphones?

A: IPX waterproof level is divided into a total of 9 levels, respectively from IPX-0 to IPX-8, Runner Diver configuration IPX8 is already the highest waterproof level.

Q8: The product page says it works for 40 minutes of open water swimming. Does this assume that the person swimming is or is not wearing a swim cap? Does the use of a swim cap effect how long you can swim with them?

A: Whether or not to wear a swim cap does not affect the use of headphones underwater time, in order to extend the service life of the headset, we generally recommend that each underwater use no more than 40 minutes. Please dry water stains on the surface of the headset and the charging port after use. and then stored in a dry place.

Q9: How long does battery last in mp3 mode?

A: The headphones can continue to work for 10 hours at 60% volume to meet the needs of a full day of listening.

Q10: Is there a way to have a random mp3 mode, so it plays songs randomly, or it always plays the songs in same order?

A: Random song playback is not supported at the moment, you can switch songs by long pressing the volume button.

Q11: What's the highest bitrate the headphones support in terms of flac files?

A: The highest bit rate supported by Runner Diver is 192Kbps.

Q12: Is the Runner Diver IPX8 rated meaning it's not dustproof?

A: It is actually IP68 rated, which means it is waterproof to 8 and also has a dustproof rating.                                               

 

Runner Caller FAQ's

Q1: Why is the mic non-removable?

A: The mic is not detachable: This headset is designed for hearing impaired or need long calls / video conferencing, driving people. The core demand is lightweight, health and clear call quality. So the headset as an important accessory, in order not to affect its function, we did not make it detachable. If you need to use the headset in more sports or outdoor activities, we have the Runner Pro and Runner Diver bone conduction headset specifically designed for sports available.

Q2: Which version of the Bluetooth chip of the Runner Caller?

A: Using Bluetooth 5.3 chip, more powerful performance and stable connection signal.

Q3: How is the call sound quality?

A: Runner Caller uses HDC microphone technology upgraded to professional language communication, OT closure anti-leakage sound to reduce 90% of the leakage, ENC dual-microphone call noise reduction effectively chase the human voice, filtering environmental noise, so that the call sound is very clear.

Q4: What is the waterproof level?

A: Runner Caller adopts integrated molding technology, IPX6 waterproof, which is sweat-proof, rain-proof and splash-proof, suitable for different people's various needs.

Q5: How long is the battery life?

A: Built-in 200mAh battery, fully charged can last for 9 hours of talk or 6 hours of music playback, standby 12 days.

Q6: Is the headset heavy? Is it stressful to wear for long periods of time?

A: The headphones weigh only 35 grams, open design always keep the ear canal dry and hygienic, lightweight and stable, even with glasses at the same time for a long time to wear will not feel pressure.

 

Runner Pro FAQ's

Q1: Is it waterproof? Can I wear it while bathing and swimming?

A:IPX8 waterproof, you can wear it while bathing and swimming: [Use memory mode underwater]

Q2: What’s special about the memory?

A: With a built-in 8g memory, you can store 1500+ songs [support formats: WAN, FLAC, APE, MP3, WMA]

Q3: How heavy is the headset?

A: The headphone is 33g lightweight.

Q4: Is the sound quality good?

A: Brand-new bone conduction technology, using 16mm large large speaker drive, the sound quality is shocking and layered, and the penetrating power is stronger

Q5: Does it has leaking sound problem?

A: Runner Pro use the exclusive OT sound leakage reduction 2.0 technology, it can effectively reduce 90% sound leakage, reduce the vibration of bone conduction sound, and improve the sound quality.

Q6: Is the signal strong?

A: Using Bluetooth 5.0 chip, connection is stable within 10m[Without obstructions]

Q7: Any effect on communication?

A: The device uses CVC6.0 noise reduction technology to identify human voice and noise to improve speech clarity.

Q8: How to charge it?

A: With magnetic charge.

Q9: Can I use this headphone on XXX?

A: Bluetooth headsets do not limit mobile phones. Any phone with Bluetooth can be connected. You can use it directly after connecting.

Q10: What’ the Speaker type?

A: Bone conduction speaker

Q11: What’s the Bluetooth protocol?

A: A2DP, AVRCP, HSP, HFP

Q12: How is the battery? How many milliamps? How long can it be used?

A: 230 mA, can be used for about five hours when fully charged, 240 hours standby time

Q13: How to use the Key?

A: Play, pause, answer, hang up-stand---alone power button
Voice assistant-long press the power button for one second to switch
Press + to increase the volume-press-to decrease the volume
Press-for the previous song-press + for the next song
Press 1-3 seconds to turn on-Press 5-7 seconds to turn off
Double click the power button to switch MP3 mode/Bluetooth mode

Q14: Why the new headset I received has less than 8g of memory?

A: The headset system itself also needs to take up a little memory, so it is normal

Q15: Why there are pre-set songs in the new headphones?

A: Before the headset leaves the factory, the technical department will check whether the memory mode is normal, so it will store one or two songs into it, which is won’t be problem.

Q16: What’s the inserted chip?

A: ATS2819S chip

Q17: How do I know the headphone is charging?

A: The red light flashes during the charging process, and the blue light is always on when it is full [charging time 90 minutes]

Q18: How to download a song in to the headphone?

A: The headset comes with 8GB of memory, which can download songs locally to the headset and play it in MP3 mode. Connect the original charging data cable to the computer and the earphone respectively. You can read the U disk, copy the songs from the computer to the U disk, and complete the song download. [The default mode is the last use mode after rebooting] 

Q19: How to connect Bluetooth?

A: Long press for 1-3 seconds to turn on, the indicator light flashes red and blue, and the headset enters the pairing state. Turn on the Bluetooth and search for NANK-RUNNER PRO on the phone, and click connect

Q20: What’s in the package for a official standard?

A: Headphone*1, data cable*1, manual*1, anti-noise earplugs*1

 

                                           

Lite Pro FAQ's

Q1:What’s the chip? Is the signal strong?

A:We adopt a brand new upgrade Bluetooth 5.2, Qualcomm 3040 chip + ceramic antenna, three layers of strengthened connection, longer connection distance, more stable signal, ceramic antenna anti-oxidation and durable. 

Q2: Will it be delayed?

A: Turn on the game mode, the delay can be reduced to 0.2S, if the phone supports aptx decoding. The delay will be lower. Of course, this has a lot to do with the Bluetooth performance of the phone itself. If the mobile phone configuration is possible, the delay will generally not affect the gaming experience.

Q3: Does Lite Pro divide the main and sub headphones?

A: The headset is a dual host, regardless of main and auxiliary, single and dual ears can be switched at will

Q4: Does it support noise reduction?

A: We have binaural and dual microphone noise reduction, with ENC call noise reduction technology to improve the quality of the call, the voice can be transmitted clearly in noisy environments, [Front microphone: identify human voice, rear microphone: identify environmental noise, filter noise]. . Semi-in-ear only has noise reduction for calls, but no noise reduction for listening to songs. In-ear earphones are required to reduce noise for listening to songs, and closed headphones can do it.

Q5: Will it drop off easily?

A: It adopts three-point support, it is stable to wear, and it is not lost when running

Q6: How can I connect it?

A: It connects when the cover is opened, and the Hall switch design is designed to automatically connect to the mobile phone as long as the cover is opened. There is no need to take it out, let alone turn it on manually.

Q7: What’s the supported decoding?

A: The headset with Qualcomm chip supports aac and aptx decoding

Q8: How heavy is the headset?

A: Earphone is 3.8g, plus charging case in total 30g.

Q9: How long does the headset last?

A: The normal mode can be used for about 7 hours when fully charged, and the game mode can be used for about 6 hours when fully charged.

Q10: How big is the headset?

A: Earphone is 40 mA, charging case is 350 mA. When the charging case is full, it can charge the headset about 3-4 times

Q11: How big is the headset?

A: Lite Pro: length 39mm, width 17mm. Charging case:  height 57mm, width 25mm

Q12: How should I know that it’s fully charged?

A: When you put the earphone into the charging box and close it, the white light of the charging compartment will be on, it will be fully charged in about 60 minutes, and it will go out when fully charged.

Charging in the charging compartment: 0-30% battery power flashes red, 31-60% battery power flashes blue, 61-100% battery power flashes green, and when the battery is full, the green light is always on

Q13: How can I change to the game mode?

A: Enter the game mode, the Bluetooth connection is not in a call/listen to music/game status, tap the right ear three times, the voice prompt "Gogo", the game, the mode is successfully turned on. , Note: Three conditions need to be met to enter the game mode, 1. When paired with two ears, 2. Bluetooth is connected to the mobile phone 3. When the call/listen to music/game/video is not in use, please pause and wait for 5 seconds if you are using it Operate left and right. Exit the game mode, the Bluetooth connection is not in a call/listen to music/game status, tap the right ear three times, the voice prompt "Roger that", the game mode is closed.

Q14: How can I connect two different phones separately?

A: Step 1: Take out the headset A and connect it to the phone A. Step 2: Keep the B earphone away from the connected A earphone, and then connect to the B mobile phone. Note: Different mobile phones can be connected separately. If the two earphones are close, the pairing of the two ears will be given priority, and sufficient separation distance or signal blocking is required.

Q15: How does the touch function work?

A: Pause/Play-double click any headset
Answering/hanging up-double click any headset
Voice assistant-tap the left ear three times
Game mode entry/exit. -Click the right ear three times
+ Volume-click on the right ear — Volume-click on the left ear
Next song-long press the right ear for 1 second Previous song-long press the left ear for one second

Q16: How to pair the headset? How to restore factory settings?

Answer: Step 1: Take the headset out of the charging compartment and press and hold to turn it off. After pressing for 1-3 seconds to turn on the headset, tap it 3 times quickly. After 3 times, press and hold it for about 7 seconds. The headset indicator light will flash quickly.

Step 2: Then put the earphones together, it will enter the pairing mode, after pairing, one will flash slowly and the other will go out

Step 3: Turn on the mobile phone Bluetooth to search for the link litePro Bluetooth

Q17: How much resistance is litePro?

A: 32 OHM±15

Q18: What interface?

A: Using Type-c interface, charging is more efficient

Q19: Can I use this headphone on Iphone?

A: Bluetooth headsets do not limit mobile phones. Any phone with Bluetooth can be connected. You can use it directly after connecting.

Q20: What’s the Bluetooth protocol?

A: HFP, HSP, AVRCP, A2DP

Q21: What’s the Frequency Range?

A: 20-20KHz

Q22: What’s the sensitivity?

A: 97dB

Q23: Is it waterproof?

A: The Lite Pro is IPX5 waterproof, it is okay with sweat and drizzle, but it does not support soaking in water.

Q24: What should I do if the headset cannot be charged?

A: First check whether the charging compartment has electricity. If the charging compartment is empty, put the earphones in which cannot be charged. If the charging compartment has electricity, wipe the pinholes in the charging compartment with a cotton swab, and then put the earphones back in

Q25: Why my headset cannot be disconnected when placed in the charging compartment

A: Check whether the charging compartment is low or dead. When the charging compartment is empty or low, the headset cannot be automatically disconnected when it is placed in the charging compartment


                                                           

Lite FAQ's

Q1: Does it support noise reduction?

A: We have binaural and dual microphone noise reduction, with ENC call noise reduction technology to improve the quality of the call, the voice can be transmitted clearly in noisy environments, [Front microphone: identify human voice, rear microphone: identify environmental noise, filter noise]. . Semi-in-ear only has noise reduction for calls, but no noise reduction for listening to songs. In-ear earphones are required to reduce noise for listening to songs, and closed headphones can do it.

Q2: What’s the chip?

A: Qualcomm QCC3020

Q3: Is it divided into main and auxiliary machines?

A: Both ears are the host, regardless of the main and auxiliary, you can switch to use at will

Q4: Is it delayed?

A: The headset uses a Bluetooth 5.0 chip, and the delay control has been at the forefront. In addition, the delay of playing games will be related to factors such as mobile phone configuration. Apple 8p and above basically do not feel the delay

Q5: Can I use this headphone on Iphone?

A: Bluetooth headsets do not limit mobile phones. Any phone with Bluetooth can be connected. You can use it directly after connecting.

Q6: Is it waterproof?

A: The Lite Pro is IPX5 waterproof, it is okay with sweat and drizzle, but it does not support soaking in water

Q7: How can I connect it?

A: It connects when the cover is opened, and the Hall switch design is designed to automatically connect to the mobile phone as long as the cover is opened. There is no need to take it out, let alone turn it on manually.

Q8: What decoding is supported?

A: aptx, aac

Q9: How big is the unit?

A: 13mm liquid crystal polymer composite diaphragm

Q10: Is it moving coil or moving iron?

A: Dynamic

Q11:How many meters of signal connection?

A: Effective distance connection within 15 meters [no partition, no obstacles]

Q12: Will it drop off easily?

A: It adopts three-point support, it is stable to wear, and it is not lost when running

Q13: How long will the battery last?

Ar: The headset can be used for about 4.5-5 hours when fully charged, and the headset can be charged for about 3 times when the charging compartment is fully charged.

Q14: Can it be used separately?

A: The headset is a master-slave switch setting. If you want to connect two mobile phones at the same time, you need to separate the two headsets far enough or a wall. You can connect them separately first.

Q15: How many milliamps?

A: Earphone 40 mA, charging compartment 400 mA

Q16:What is the size of the headset?

A: Earphone; 1.8cm*1.5cm*4cm, charging compartment; 5.7cm*2.0cm*6.8cm

Q17: How to charge?

A: The earphone is charged; the earphone will be automatically turned off and charged after being placed in the charging compartment. When charging, the indicator light of the earphone corresponding to the charging compartment is always on, (the first indicator light below corresponds to the left ear, and the first one above corresponds to the right ear). Charging in the charging compartment; the indicator light flashes when fully charged and always on, the headset is fully charged in about 70 minutes, and the charging compartment is fully charged in about 150 minutes

Q18: How should I use earphone touch?

A: answer/hang up play/pause double click any headset
Volume down-click on the left ear Volume down-click on the right ear
Previous song-long press left ear Next song-long press right ear
Long press to reject the call
Three-click mobile voice assistant

Q19: How can I change single and double switch?

A: 1: Open the charging compartment (or manually press and hold for 3 seconds). After the pairing is successful, 1 earphone flashes, and 1 earphone lights off.

2; Open the Bluetooth interface of the mobile phone and search for the Bluetooth name "NANK-LITE" and click to connect, and the Bluetooth display is connected.

3; After waiting for 3 seconds, the pairing request interface pops up on the Bluetooth interface of the mobile phone: "NANK-LITE wants to pair with your mobile phone". Click "Pair" to complete. (Normally, there will be 2 "NANK-LITE" in the Bluetooth interface, 1 showing connected, and 1 showing not connected.)

4; Then you can complete the single and double switching. If there is only one Bluetooth, it can be connected and used normally, but it cannot be switched.

Q20: Earphone pairing/factory reset steps?

A: 1: Cancel all lite information in the phone, turn off the Bluetooth of the phone

2: Long press at the same time for about 3-5 seconds and then let go

3: Press for 10 seconds when rebooting (don’t care about the middle process, after the end, the binaural light flashes quickly, and finally it turns into a headphone flashing light and a headphone does not

flash). The phone can search for the Bluetooth name again to connect

4: Turn on the phone's Bluetooth to search for lite connection

Q21: How heavy is the headset?

A: Earphone 4g, charging case 36g, and in total 42g

Q22: What should I do if the headset cannot be charged?

A: First check whether the charging compartment has electricity. If the charging compartment is empty, put the earphones in which cannot be charged. If the charging compartment has electricity, wipe the pinholes in the charging compartment with a cotton swab, and then put the earphones back in

Q23: Why my headset cannot be disconnected when placed in the charging compartment

A: Check whether the charging compartment is low or dead. When the charging compartment is empty or low, the headset cannot be automatically disconnected when it is placed in the charging compartment