Shipping Policy

We attach great importance to delivering products to our customers as soon as possible.
Please review the information below to see how and when you will receive your purchase from Naenka.

FOR ORDERS PURCHASED ON THE WEBSITE:

REGARDING SHIPPING FEE
Naenka offers Naenka offers free shipping in up to 48 countries. Including: Hong Kong, United States, Lebanon, Malaysia, Argentina, Oman, United Arab Emirates, Vietnam, Portugal, Spain, Philippines, Netherlands, United Kingdom, Finland, Denmark, Israel, Canada, Russia, Hungary, South Africa, Luxembourg, India, Indonesia, Taiwan, Kazakhstan, Colombia, Turkey, Egypt, Switzerland, Sweden, Ireland, Australia, Thailand, Poland, France, Saudi Arabia, Belgium, Japan, New Zealand, Singapore, Czech Republic, Norway, Italy, Germany, Mexico Austria, Brazil, Greece

HOW LONG DOES SHIPPING TAKE?
Please give us 1-2 days to process and handle your order. After that, standard shipping time takes roughly 7-10 business days


WHERE TO SHIP FROM?
Naenka has warehouses in Hong Kong, China


HOW DO I TRACK MY SHIPMENT?
Use the TRACK YOUR ORDER function on our website
Enter the email you left when you placed the order, and the order number: nk+8 digits to check your order.
(If you do not leave your email address when placing the order, you cannot check the order. You can leave us a message and we will check it for you.)

DO BUYERS HAVE TO PAY TAXES OR DUTIES?

No, Naenka is responsible for this part of the cost, but for some countries, we may require some information from the customer(such as tax id) to assist with customs clearance.

HOW THE PACKAGE IS DELIVERED?
For packages in the United States, we usually ship through UPS all the way; For other countries, the air freight from the country of origin to the destination country is handled by Yanwen Express, and after reaching the destination, the local postal or logistics company will deliver it to your delivery address, and the delivery information can be tracked with the tracking number throughout the process.